Frequently Asked Questions
What should I do if I suspect wind or hail damage?
First, make sure everyone is safe and stay off the roof. Photograph what you can see from the ground, such as missing shingles, dented gutters, or damaged siding, and note the date of the storm. If water is coming in, protect your belongings and call for a temporary repair. Then schedule an inspection so you know what you’re dealing with before you decide whether to file a claim.
Can you inspect and document the damage?
Yes. We inspect the roof, siding, gutters, and windows, take dated photographs, measure the affected areas, and write down what we find, including whether damaged materials can be repaired. You receive our findings and an estimate for the necessary work, which you can share with your insurer.
How do you help during the insurance claim process?
We handle the construction side. We provide inspection photos, measurements, a repair or replacement estimate, and documentation of work that’s needed to complete the job properly. You file the claim and stay in control of it. Coverage and payment are decided by your insurer under your policy, and we can’t promise approval, a full replacement, or how quickly a claim is resolved.
Can you meet with my insurance adjuster?
Yes, when you ask us to. Being on site during the adjuster’s inspection lets us point out the damage we documented and answer construction questions. The adjuster makes the coverage determination, and we don’t negotiate your claim on your behalf. Afterward, we’ll go over the adjuster’s findings with you so you understand the scope.
What if the insurer’s estimate leaves out necessary construction work?
It happens, often because some items are missed during a first inspection or only become visible during the work. We document what’s missing, such as code-required items, flashing, or damaged decking, and provide that documentation so you can ask your insurer to review it. Whether the item is covered is up to your insurer.
Does storm damage automatically mean the entire roof needs replacement?
No. Damage may be limited to one slope or a few shingles, and repairs may be appropriate. Replacement depends on how widespread the damage is, whether matching materials are available, and whether the roof can be repaired properly. We’ll tell you what we see, even if a repair is the answer.
Can temporary repairs help prevent additional damage?
Yes. Tarping or a quick seal can keep water out until permanent repairs are made, and many policies expect homeowners to take reasonable steps to prevent more damage. Keep receipts and photos of temporary repairs. We’ll tell you what temporary work makes sense for your situation.
Can I select upgraded materials during an insurance-funded project?
Usually, yes, but you pay the difference between what the insurer covers and the upgraded material. For example, you might choose an impact-rated GAF Timberline UHDZ shingle or a FORTIFIED Roof. We’ll price the upgrade separately so you can see exactly what it adds before you decide.

